Samsung the promotional nightmare company. ****mers.

Please don't bother, I am done. 4 months of absolute hell dealing or is it apathy from samsung is enough. If Samsung cannot get such a simple thing like honour a client on their promotion its fine, but don't subject me to endless pursuits with zero outcomes and keep repeating the same sick cycle to keep the pretence that this matter is anywhere being resolved as its not. I had after several months of absolute frustration dealing with Samsung, store, Samsung help center and samsung consultants ( yes several consultants) finally on 1st june received an SMS from Samsung that the matter would be finally resolved and concluded. I also received a courtesy phone call from a female consultant re assuring me that they have received all the necessary documentation and emails and that it will be resolved soon. Today I get a consultant requesting everything from the beginning again - am I craazy - guess I must be. So please I am tired of these useless generic answers designed to give the appearance that Samsung is or will attend to the matter like anyone cares, well I no longer do. This is just way too time consuming, frustrating and just extremely upsetting and I am climbing off this merry go round. To anyone who cares to read my experience with samsung, I say don't buy any samsung product on promotion if you have an expectation of such promotion being honoured unless you get it immediately in the store. I was even told that even though the store says its a samsung store , that its a franchise and samsung is not liable to anything offered or said at such store. So I guess samsung is not samsung.

I purchase a Samsung S23 plus on promotion at end of february. Supposed to get a discount voucher as part of the deal conveyed to me not by one Consultant but 2 at the Table Bay Mall Store. The consultant that sold me the phone was Jeremy and the consultant that registered my purchase and did all admin was Margo. Never received the voucher. Went back to the store and also phoned Margo enquiring for not getting the voucher. I was told every time told that there were issues with vouchers and the promotions department and that there was a backlog. 4 months later of following this up and having escalated the case I find out that I no longer qualify for the R2000 voucher because I didnt watch some promotional video. This is the first time I hear about this. None of the consultants nor any correpondence has an evidence of this requirement. Now Margo has amnesia about leading me up the garden path and agrees that I never watched the video, Yet I was in the store for 4 hours with my data transfer. I am 66 years old and not even a chair to sit on. Not once was I asked to watch any promotional video by either consultant and I have a Witness being Yvette Lowe who was there with me.This is unacceptable that Samsung store staff treat a client in this manner by outright taking no responsibility for not informing a client that they require to watch a promo video whih they clearly know will render the promotional voucher offer invalid, whilst they had the client in the store for 4 hours and then falsely assuring the client that its just a itch at the promotional department for a long period afterwards. Both these staff members should be severly disciplined as this is totally unacceptable. It has taken me 4 months, numerous phone call, many emails, time and frustration to find out about this promotional video and for Margo non chalantly come clean to samsung consultant in charge of resolving my outstanding voucher complaint that I never watch the video and hence lost the opportunity for the R2000 voucher is just deplorable, unacceptable and just irresponsible Where is the accountability. I want these staff members to be taken to task for not doing their jobs, and putting a Samsung client through 4 months of hell unnecessarily. I would also suggest that samsung have a client sign in future that either they viewed a video or declined to watch a video, how else will they know that a client was offered the opportunity. I was never offered the opportunityI think phoning the store and getting a lie is unacceptable. Who in their right mind, buys a phone on promotion, submits all paperwork for qualification of that promotion, all documented proof, yet stands in a store for 4 hours whilst data is transferred from old phone doesnt watch a promotional video which is supposed to be a requirement to qualify for a voucher, makes several trips to the store to enquire the lack of voucher, embarks on a 4 month crusade escalation after escalation regarding said voucher, then finding out over 120 days later - oh you had to watch a video and then find out the person responsible (Margo) now all of a sudden remember after 120 days that the client never watched the promotional video, something which escaped her mind 4 hours with the client in the store and equally forgot each time the client came to the store to enquire regarding the voucher. I must be clearly a madman. I think not. These staff members must be addressed and I demand that Samsung South Africa do more than just be flipant and just close a case without taking the actions or should I say lack of action and deligence by not one but 2 staff members.