1 reviews | Active since Jan 2025
Samsung, The none existent Gift.
I purchased my Samsung phone on the 30th of November 2024. Part of the purchase was a promotion that I get a "gift" of a smart watch and earbuds. The service provider as well as the Samsung rep promised me that the "gift" would be delivered with in 7 to 14 days after registering the claim. I got an email form Samsung that I once again needed to send in documentation. Even after this was all done by the service provider. I have sent many emails of which have been ignored and one came back with a generic letter stating they have no stock. I find this pathetic for a company as big as Samsung to not have stock for a current promotion they are running. It has now been well over 30 days and I still have not received my "gift"
To anyone who is considering purchasing a Samsung product. Please think again. Dont believe or trust the service provider and definitely DO NOT trust or believe Samsung.
I look forward to my generic response from Samsung on this platform and the absolute NO customer service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung you say that it was first a backlog then there is no stock and you waiting on a shipment. What a load of Bull. Please prove to me and all the others who havent received there so called "Gifts" that you are truely waiting for a shipment to come through.
I think I need to start posting on your social media platforms and I think everyone else who is affected by this needs to do the same.
Samsung you say that it was first a backlog then there is no stock and you waiting on a shipment. What a load of Bull. Please prove to me and all the others who havent received there so called "Gifts" that you are truely waiting for a shipment to come through.
I think I need to start posting on your social media platforms and I think everyone else who is affected by this needs to do the same.