Samsung the new ESKOM of South Africa

so after multiple emails, then writing a Hello Peter complaint, then getting a response from Samsung very quickly, NOTHING has happened.

No one has contacted me, sent me a email or a sms for that matter. It appears that Samsung South Africa has sunk to the low ranks with all of the other customer service flops.

They are clearly not delivering on any promotion they run nor do they deliver on prizes as promised. Samsung South Africa will lie on public platforms promising to help and sort out the problem just to safe face and then not deliver on anything they promised.

I wish there was a more direct line of approach, but they hide behind incompetence bad employees and dishonesty so there is no way of getting to the right people.

Regards Desmond Schwartz