Samsung The Most ********* Brand in the Country

have to say that I have been left with a better taste in my mouth when it comes to the level of service that your company provides to its customers. I have been calling on a number of occasions to inquire why there is no movement on the item that I have purchased online.

I spoke to a number of consultants who all have promised that they will resolve my issue and that my matter will be escalated. However it seems these people are just reading from a script and they aren't actually doing anything about the customer concerns. As everytime i call I keep being asked the same questions only to find that nothing has been noted on the call log.

The agents I spoke to are Zinzi, Jody, Nwabisa and Zolile. All these agents all promised me that my matter would escalate, but I have now come to realise that I was being fed lies.

I finally decided to cancel my order as I cannot let a company that has ********* business practices take my money. As this has now become a matter of principle. Upon cancelation i am informed that the refund will take 14 days to reflect back into my account. Something that really does not make sense to me.

I nonetheless accepted this fate and went ahead with cancellation, the very same agents are not able to provide me with a confirmation email to confirm that my order is indeed canceled. I want to go physically to the shops and purchase another TV, however I cannot make that move until I get an order cancellation. As I need to ensure that I will be refunded for the TV set that I paid for but never got.

I am now in a position where I am out of pocket and have not received the item I purchased and still do not know if i will get my refund.

The way this company does business leaves a lot to be desired and I will always bad mouth Samsung and will definitely never purchase this brand again.

Highly annoyed and unhappy ex customer

Regards