1 reviews | Active since Mar 2012
Samsung The Grove Mall
<p>I accepted a quote from Samsung to repair my screen in January 2017, i was informed that it would take up to 4 days before they would get back to me. Until today i have not heard one word from them. Before handing in my phone i was informed that all Samsungs qualify for two free screen repairs in the 1st year just to find out that i had to pay R2000.00 for the repairs. I have been without a phone ever since then. I am not pleased with the service i received from this branch</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA