BO
Brink O
1 reviews | Active since Jul 2019
05 Jul 2019, 21:17
Samsung The Grove and Sport watches
I have a number of Samsung watches - Gear S3 and 3 x Gear Fit Pro 2. Worst excercise watches, it gets stuck on heart rate monitoring. Complaining does not help and technicians will aend you messages to reset the watches. And it is not working. Took one Fit Pro 2 in and they said it is the board that must be replaced. It is two weeks now nobody phones or gives an update. When I phoned the ladybwas very abrupt and close to rude. Bad service and worst watches for training. Especially cycling. Samsung The Grove in Pretoria
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
05 Jul 2019, 21:59Good day Brink
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^AH
SamsungSA:^AH
Samsung South Africa's reply05 Jul 2019, 21:59
Official
Good day Brink
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^AH
SamsungSA:^AH
Samsung South Africa's replyOfficial
05 Jul 2019, 22:04Good day Brink
Herewith your reference number:
***
SamsungSA:^AH
Samsung South Africa's reply05 Jul 2019, 22:04
Official
Good day Brink
Herewith your reference number:
***
SamsungSA:^AH