Samsung - the company of broken promises

I purchased a new Note20 on 21 Aug as upgrade on my contract from Vodacom. Since then it has been a very disappointing experience thanks to Samsung’s complete lack of interest… When you upgrade via Vodacom you receive an E-store voucher, for which you have to apply on a web app. I did that the same day – Ref 24YGHCXFB, a week later no response, phoned them and was told it will be flagged for follow up, another week later, no response, phoned again and was told it was declined – yet no one bothered to tell me?? Had to send mail again, Then 18 Sep got a call to say the receipt is the problem, had to email it again, another 10 days later and still no response. Got an email to say Welcome to Samsung - A bit late…Congratulations, you can claim a free Sanitiser/charger, this you must claim on the Members App…only problem is the charger is not option to claim on the App, submitted query to find out where to claim this mystical prize…no response of course. Then told to update app, can now claim. Submitted the claim but once again no response from Samsung So after 5 weeks of frustration…not a happy new Samsung phone user. I think this will be first and last new Samsung phone!!