NC
Neil C
1 reviews | Active since Jan 2021
16 Jan 2025, 22:00
Samsung terrible quality
Fold 5 large screen peels off after 1 year. Clearly a manufacturer defect as the entire internet is complaining of the same thing. Never buy a Samsung fold.... Hauwie and pixel are better quality.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Jan 2025, 07:23Good day Neil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply17 Jan 2025, 07:23
Official
Good day Neil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
NC
Neil C's updateReviewer Update
17 Jan 2025, 20:15Thanks.
The phone failing after less than 1 year is terrible.
The Hauwie and pixel seem like a way better quality.
Your call center tell me I need to take it to a repair centre to buy a new inner screen.
I.am regretting buying the Samsung for R430000 and 1 year later the screen fails.
The phone failing after less than 1 year is terrible.
The Hauwie and pixel seem like a way better quality.
Your call center tell me I need to take it to a repair centre to buy a new inner screen.
I.am regretting buying the Samsung for R430000 and 1 year later the screen fails.
NC
Neil C's update17 Jan 2025, 20:15
Reviewer Update
Thanks.
The phone failing after less than 1 year is terrible.
The Hauwie and pixel seem like a way better quality.
Your call center tell me I need to take it to a repair centre to buy a new inner screen.
I.am regretting buying the Samsung for R430000 and 1 year later the screen fails.
The phone failing after less than 1 year is terrible.
The Hauwie and pixel seem like a way better quality.
Your call center tell me I need to take it to a repair centre to buy a new inner screen.
I.am regretting buying the Samsung for R430000 and 1 year later the screen fails.
NC
Neil C's updateReviewer Update
26 Jan 2025, 07:48Hi.
The voice customer advisor sent me to -Circle Seven TechnologiesAddress: 6 Palmfield Rd, Umgeni Business Park, Durban, 4051Phone: ***/ ***
When I arrived there was no phone company there. Only car repair places. The phone number says discontinued.
I went to your website to book. Your ticket gave a different address. There were no phone repair companies at that address either.
The voice customer advisor sent me to -Circle Seven TechnologiesAddress: 6 Palmfield Rd, Umgeni Business Park, Durban, 4051Phone: ***/ ***
When I arrived there was no phone company there. Only car repair places. The phone number says discontinued.
I went to your website to book. Your ticket gave a different address. There were no phone repair companies at that address either.
NC
Neil C's update26 Jan 2025, 07:48
Reviewer Update
Hi.
The voice customer advisor sent me to -Circle Seven TechnologiesAddress: 6 Palmfield Rd, Umgeni Business Park, Durban, 4051Phone: ***/ ***
When I arrived there was no phone company there. Only car repair places. The phone number says discontinued.
I went to your website to book. Your ticket gave a different address. There were no phone repair companies at that address either.
The voice customer advisor sent me to -Circle Seven TechnologiesAddress: 6 Palmfield Rd, Umgeni Business Park, Durban, 4051Phone: ***/ ***
When I arrived there was no phone company there. Only car repair places. The phone number says discontinued.
I went to your website to book. Your ticket gave a different address. There were no phone repair companies at that address either.