BF
Bennie F
1 reviews | Active since Oct 2015
12 Mar 2025, 15:59
Samsung / Telkom bridge of contract with end users
Bridge of contract between myself, Telkom and Samsung
Telkom offers mobile deals in store with Buds and Samsung watch. I signed two contracts in December, today 12 March I still have no additional hardware as per contract. The store clerk is nice and helpful but that is where is stops. No support from Samsung or Telkom Walmer Park Port Elizabeth. I will be escalating this to the Ombudsman if no reply
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
12 Mar 2025, 16:31Good day Bennie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply12 Mar 2025, 16:31
Official
Good day Bennie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
BF
Bennie F's updateReviewer Update
12 Mar 2025, 17:39Noted thank you.
What is the general time on replies since I have downloaded and completed the ombudsman complaint sheet already.
What is the general time on replies since I have downloaded and completed the ombudsman complaint sheet already.
BF
Bennie F's update12 Mar 2025, 17:39
Reviewer Update
Noted thank you.
What is the general time on replies since I have downloaded and completed the ombudsman complaint sheet already.
What is the general time on replies since I have downloaded and completed the ombudsman complaint sheet already.
BF
Bennie F's updateReviewer Update
19 Mar 2025, 15:58To confirm the issue has been resolved.
It is a pity one must go to such lengths.
The consultant that assisted me was very professional
It is a pity one must go to such lengths.
The consultant that assisted me was very professional
BF
Bennie F's update19 Mar 2025, 15:58
Reviewer Update
To confirm the issue has been resolved.
It is a pity one must go to such lengths.
The consultant that assisted me was very professional
It is a pity one must go to such lengths.
The consultant that assisted me was very professional