SP
Sunil P
1 reviews | Active since Jun 2014
18 May 2025, 21:54
SAMSUNG TELEVISION - Poor after sale service waiting for months
I am waiting since last year for my R45,000 tv i acquired from Samsung. Their response and service are pathetic. I call them and send pictures daily with no response. How can i watch a tv without all this fuss. My screen is black on the left side
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 May 2025, 02:30Good day Sunil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply19 May 2025, 02:30
Official
Good day Sunil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
SP
Sunil P's updateReviewer Update
20 May 2025, 19:54I was called by a lady today telling me that my tv will be repaired. I was frustrated as this tv set is costly and it was a problem from the second week of purchase. I find that this company want to rip of the customers with faulty products
SP
Sunil P's update20 May 2025, 19:54
Reviewer Update
I was called by a lady today telling me that my tv will be repaired. I was frustrated as this tv set is costly and it was a problem from the second week of purchase. I find that this company want to rip of the customers with faulty products
SP
Sunil P's updateReviewer Update
21 May 2025, 06:42Samsung new TVs are faulty. The tv acquired was faulty from second week. When I called them they went online and figete with it. It worked for a whil and the screen went black on the left again. What sort of product is this and the after sales service is poor. Call me on *** is these people do this to you as well
SP
Sunil P's update21 May 2025, 06:42
Reviewer Update
Samsung new TVs are faulty. The tv acquired was faulty from second week. When I called them they went online and figete with it. It worked for a whil and the screen went black on the left again. What sort of product is this and the after sales service is poor. Call me on *** is these people do this to you as well