1 reviews | Active since Jan 2022
Samsung Television are a fire hazard
Be careful with Samsung, also take seriously other complaints on this platform seriously, samsung does not take care of it customers. I bought a UHD samsung television 2 and half years ago. 6 months after the warranty the television suddenly started over heating at the bottom left corner to a point where u could smell a burn and after notificing a black ink like mark on the left corner screen I immediately switched it off avoiding further damage and preventing the TV from catching fire. This is not safe at all especially that the television was on a wooden stand.
I did my own research and only to find out it is a very common problem with samsung televisions but they pretend like they don't know. Below are just a few of links of this problem:
https://www.wral.com/5onyourside/video/***6/
https://eu.community.samsung.com/t5/tv/screen-overheating-and-almost-melting-bottom-of-tv-fire-hazard/td-p/***
I reached out to samsung and they told me that after their inspection they cannot take responsibility of this because the TV did not burn down. They were quick to tell me i need to replace several parts on the TV instead of testing out my arguments, I will rather buy something else instead of fixing something will probably cause fire after 2 years. My mistake was to switch off the TV sooner thinking i am taking safety precaution and preventing further damage. Samsung wanted me to push a fire hazard TV to the worst state in my own home for them to take responsibility.
My advice is if you already own a samsung television and you experience the same issue earlier, please leave that tv ON until it starts melting but also keeping an eye on it because you would not want to risk your life or property for such a flimsy unit. A melted TV is the only thing that may probably get samsung to pay attention to the matter.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
