ZC
Zelda C
1 reviews | Active since Nov 2013
11 Jul 2022, 22:03
SAMSUNG TECHNICAL ERROR OR MALFUNCTIONING PRODUCTS
5 years my washing machine immediately starts taking water when I press water option and start. After *********** technicians from Makro tried to fix it numerous times, they now claim that since it takes 2 min before water intake starts AFTER water level was chosen it is working properly for the 1st time. So if you own a Samsung, Test now to claim - 1. Choose water level option. 2. Press start. 3. If water is intake is immediate, let's all inundate Samsung and Stores to claim refunds or technical support to "try" and fix problems before your warranty expires. Between Makro and Samsung I don't know who to trust to refund me or do we keep trying infinitely to "fix" it.
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Samsung South Africa's replyOfficial
12 Jul 2022, 09:53Good morning Zelda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Samsung South Africa's reply12 Jul 2022, 09:53
Official
Good morning Zelda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^TM