Samsung tech support not so supportive

<p>On Tuesday at 11:25, I called in - requesting assistance with my fridge as it had stopped cooling. A professional and friendly Mbali, took all my details, took me through their standard troubleshooting procedures and gave me a reference number . She promised that a technician from Pretoria Appliances will be in contact with me ASAP. It is now Wednesday evening and I have not heard back from ANYONE.</p> <p> </p> <p>Tuesday Afternoon at 15h30 I called the Samsung call center again to let them know that no one has called and that I'm still waiting, only then was I informed that their turnaround time is up to 24hrs.</p> <p> </p> <p>i am still waiting for assistance after calling multiple times today. It is 34 degrees outside and I need my refrigerator working. </p> <p> </p> <p>Highly disappointed with Samsung's technical support and expect so much more from such an established brand.</p>