AG
Albert G
1 reviews | Active since Dec 2010
27 May 2020, 11:32
Samsung takes no accountability
Samsung takes NO accountability. Passing the buck. I bought a Samsung dishwasher from Takealot.com - was damaged in transit. They keep telling me I need to take this up with Takealot. Takealot tells me that Samsung damaged it. The items was broken before shipment. Not repairable. I am left in the middle between the two suppliers WITHOUT A WORKING ITEM.
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Replies (2)
Samsung South Africa's replyOfficial
27 May 2020, 11:34 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply27 May 2020, 11:34
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
AG
Albert G's updateReviewer Update
27 May 2020, 12:43I have spoken to your team on numerous occasions - you blame Takealot.com and they blame you. I have logged a call on several occasions and no progress. DEAD END FOR THREE MONTHS NOW NO LUCK. I have logged a call with the Consumer Counsel this morning.
AG
Albert G's update27 May 2020, 12:43
Reviewer Update
I have spoken to your team on numerous occasions - you blame Takealot.com and they blame you. I have logged a call on several occasions and no progress. DEAD END FOR THREE MONTHS NOW NO LUCK. I have logged a call with the Consumer Counsel this morning.