NC
Nikki C

1 reviews | Active since Feb 2021

05 Mar 2021, 23:24

Samsung take ZERO responsibility!!

I have shared my story before. Here is an updated version. My husband bought me a samsung sports active watch.(samsung does not deserve capital letters) While my watch was still under guarantee the charging mechanism inside stopped working, took it back 1 month later recieved it back from samsung it worked perfectly BUT I had not been in the pool since I got my watch back I went for a swim as I have done many times before, after getting out of the water I realised my watch was off put it on charge and discovered water dripping out of my watch...back again to Incredible Connection so they could send it back to samsung...4 months later and I still dont have my watch, I was informed that I "tampered" with the watch and there will be No Credit -No repair - no responsibility at all from samsung. Considering they were the last ones to work on my watch they are responsible the watch....how can they blame me? We asked for proof of quality control...no response!!!!! My fault!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Mar 2021, 07:59
Official
 Good morning Nikki,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
SS