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Chris A
1 reviews | Active since Feb 2023
27 Jun 2023, 20:37
Samsung tablet not delivered after many interactions
In February I got a new S23 partly on the basis of wanting to get the free tablet. Since then I have had many interactions with Samsung. I have phoned, I have mailed, but to no avail. This is really disappointing.
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Replies (4)
Samsung South Africa's replyOfficial
28 Jun 2023, 08:11Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply28 Jun 2023, 08:11
Official
Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's replyOfficial
28 Jun 2023, 11:13The issue has been escalated to the respective team, we will inform you once the matter has been resolved.^NM
Samsung South Africa's reply28 Jun 2023, 11:13
Official
The issue has been escalated to the respective team, we will inform you once the matter has been resolved.^NM
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Chris A's updateReviewer Update
03 Jul 2023, 13:15Hi, thanks for the feedback. Any progress?
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Chris A's update03 Jul 2023, 13:15
Reviewer Update
Hi, thanks for the feedback. Any progress?
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Chris A's updateReviewer Update
10 Jul 2023, 15:48Hi, still no feedback?
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Chris A's update10 Jul 2023, 15:48
Reviewer Update
Hi, still no feedback?