Samsung Tablet - No Customer Service at all!!!

Samsung SM-P905 Tablet<br> Serial no: RF2F31QBRAK-***<br> I gave in the Tab complaining the Battery was not working properly. I also gave in the Charger ( charger was not making properly contact with the device). 20 February 2015 - Buy Tab at Incredible Connection, Wonderpark. Buy an extra guarantee for 2 years. On 13 March 2015 I wrote to Incredible Connection as well as to Samsung about the problem. 19 March 2015 I wrote to Samsung again and was advised to go to User Electronics because the Battery and Charger are both under guarantee. 11 April 2015 I booked in the Tab with User Electronics. 16 April 2015 -User Electronics told me that the Tab was in perfect working order after it was tested for a full day. I asked then to please test the charger. It turned out that the charger has snapped and therefore did not fall under the guarantee anymore. 16 April 2015 - my son went to collect the Tab. The technician told him that the software is not original and therefore the Tab won't be under guarantee any more. In other words, after the charger was found to be snapped, suddenly the Tab had a \development software/original software"problem? How is this possible? ???"""