Samsung tablet gift

I got a Vodacom phone contract on the 19th January 2022 it was advertised to also include a tablet from Samsung. Vodacom could only give me the phone at the shop and the table was supposed to be delivered by Samsung. The consultant at the shop assisted me in filling the form online for the claiming process of the tablet. It all went through smoothly and a reference for my claim was generated as ************8H5U71. The consultant told me that it would take 3 to 4 weeks for my tablet to be delivered. Today it's the 6th of June 2022 and my tablet has not been delivered. I have called Samsung a number of times on *** since March 2022 and nothing has happened. I started taking note of who I speak to from the 1st of April 2022, I spoke to Thami on that day who said he will be escalating the matter. On the 14th of April 2022 I spoke to Motlatsi at 11:12 who told me that the tablet had been dispensed to the courier company but it was never delivered to me. On the 20th of May 2022 I spoke to Katlego at 10:46 who told me that she will escalate the matter and follow up on it then give me feedback in two weeks time, guess what, nothing has happened. Today the 6th of June 2022 at 09:59 I spoke to Palesa who put me on hold for over 10 minutes to consult her supervisor before the line was cut. This has been very frustrating and to think that I have only used Samsung phones for over 15 year only to get such service in return.