WH
Walied H
1 reviews | Active since Sept 2012
17 May 2022, 15:45
Samsung Tab S8 Missing Free Gifts
I purchased the Samsung Tab S8 from Vodacom on the 25th April 2022. As no charger was included with the Tablet Samsung was running a promotion that includes a pair of wireless buds as well as a 65w Samsung charger.
The free gifts was delivered on Friday but does not include the charger as promised. Courier it says item was delivered as received from Samsung. Tried calling Samsung promotions and representative promise to get back to you but no feedback thereafter. Currently stuck with a tablet with no charger. Really poor service from Samsung SA.
Either Samsung did not include the item our Courier It has ******* working for them but both places are not helpful at all.
Helpful (0)
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Replies (2)
Samsung South Africa's replyOfficial
17 May 2022, 15:47 Good day Wa**** ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply17 May 2022, 15:47
Official
Good day Wa**** ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
WH
Walied H's updateReviewer Update
26 May 2022, 11:37More then a week later and still just the generic response above. Samsung your service sucks, blatant theft with your false advertising and lack of customer service.
WH
Walied H's update26 May 2022, 11:37
Reviewer Update
More then a week later and still just the generic response above. Samsung your service sucks, blatant theft with your false advertising and lack of customer service.