1 reviews | Active since Mar 2017
Samsung Tab S 8.4
<p>Good day,</p> <p>I have had the above mentioned tablet since July 2015. This tab was working perfectly fine until last year Nov. It started kicking me out of app's or everytime I go on an app it kicks me out then the phone restarts. I went to Samsung Century City in Cape Town December and they sent it in for repairs. Phone came back and was working fine for a week then it started again. I couldnt take it in again in December as I was not in the western cape so Jan/Feb 2017 (cant remember correctly) I took it in again. I explained that this tab was in for repairs a month or 2 ago and I was told that they have changed the repair company. They took the tab in for repairs and they said they replaced the LED and gave me a new one. Tab was working fine again for about 2 weeks but now we are back at it. The phone kicks me out of apps. Sometime I just click the Gallery tab then it kicks me out and it restarts. There is clearly something wrong with this tab and if Samsung cannot figure it out I don't know who can.</p> <p>My biggest problem is that this phone will be out of warranty end July and it will still be giving me these issues then I will be expected to pay to fix it. That is not fair. This Tab started giving me problems after I had it for 15months, I am pretty sure a phone's lifespan is longer than that. Please can I have this urgently resolved?</p> <p>I will follow up again should I not receive a response soon.</p> <p>I will keep record of all communication I make with Samsung so that come July and this Tab is still giving me issues I have a record of all the events</p> <p>Samsung was my favorite brand but now they are failing me. I have a Samsung J1 which is also giving me huge problems but I wont bother about that as it is a cheap phone so its expected. This Tablet's retail value when I bought it was R8999.00. I think I need to get what my money's worth.</p> <p>Looking forward to your response.</p> <p>Lusanda Ndzunga <br /><br /></p>
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Good day,
I finally took my Samsung in on the 12th May 2017 at the Samsung Canal Walk. When I got there I explained what the issue was and they kept on asking alot of questions but eventually they took it in. When I take my Tab in, they normally sms to confirm receipt and also keep me up to date with the status of the phone. So they would sms when it leaves Canal walk, when it gets to the repairers, the repairers would normally contact me to let me know that they have fixed it etc. Now this time no one has contacted me at all. Last week Friday, date 26th May 2017, I went to Samsung to find out what is happening as it was now 2 weeks. Got there and the same people who booked my phone in were there. I told this lady I am here for my phone and they checked the system and after she consulted with her collegue (named Bright) and confirmed my cellphone number. The collegue then said to me that they will contact me by the end of the day. That was Friday and today it is Tuesday and nothing has been said.
We are now approaching 3 weeks and I still havent received any form of communication from Samsung. You see I am a person with a lot of patience but now I am very much tired of Samsung. I am tired of the fact that I only really got to enjoy my Tab S for a year cause after 14months it was giving me nothing but issues. This is now the 3rd time I am taking this phone in with this same problem and everytime they say they have fixed it yet after 2weeks it starts doing the same thing again. I am tired cause now I have to be the one that follows up because of Samsung's faulty device.
If I do not get feedback with regards to my Tab by Friday I am taking this further. Even if I have to email the CEO of Samsung I will do so. I have suffered enough when it comes to this Tab. The worst part is this phone is still on contract and I have never not even once missed a payment. Last week Friday the debit order went off for a phone I do not have.
What exactly am I paying for?
Regards,
Very very upset customer.
Good day,
I finally took my Samsung in on the 12th May 2017 at the Samsung Canal Walk. When I got there I explained what the issue was and they kept on asking alot of questions but eventually they took it in. When I take my Tab in, they normally sms to confirm receipt and also keep me up to date with the status of the phone. So they would sms when it leaves Canal walk, when it gets to the repairers, the repairers would normally contact me to let me know that they have fixed it etc. Now this time no one has contacted me at all. Last week Friday, date 26th May 2017, I went to Samsung to find out what is happening as it was now 2 weeks. Got there and the same people who booked my phone in were there. I told this lady I am here for my phone and they checked the system and after she consulted with her collegue (named Bright) and confirmed my cellphone number. The collegue then said to me that they will contact me by the end of the day. That was Friday and today it is Tuesday and nothing has been said.
We are now approaching 3 weeks and I still havent received any form of communication from Samsung. You see I am a person with a lot of patience but now I am very much tired of Samsung. I am tired of the fact that I only really got to enjoy my Tab S for a year cause after 14months it was giving me nothing but issues. This is now the 3rd time I am taking this phone in with this same problem and everytime they say they have fixed it yet after 2weeks it starts doing the same thing again. I am tired cause now I have to be the one that follows up because of Samsung's faulty device.
If I do not get feedback with regards to my Tab by Friday I am taking this further. Even if I have to email the CEO of Samsung I will do so. I have suffered enough when it comes to this Tab. The worst part is this phone is still on contract and I have never not even once missed a payment. Last week Friday the debit order went off for a phone I do not have.
What exactly am I paying for?
Regards,
Very very upset customer.