Samsung Tab 3 Samsung Somerset Mall

I gave my samsung tab3 in at Samsung Somerset Mall in Cape Town Western Province in September 2016.I lost the docket and the box.I gave Samsung all the info I got like AEMI number,my celk number,my email address,contract of tablet from vodacom,ect,but Samsung insist they can only trace the tablet through the serial number,that is the only way they book the tablet in for repairs.I have been struggling for 8 months to get my tablet back with no assistance from Samsung Somerset Mall or Samsung Head Office.I spoke to Juan Pierre at Samsung Somerset Mall who is the head manager,he promised me he will sort it out but he didnt.I also spoke to Riaan and Steven who are alk managers at Samsung Somerset Mall,all did not sort it out or come back to me with an answer after promising to get back to me.I want a brand new tabA with orange samsung cover and screencover as well as compensation for the intellectual knowledge I have lost on my tab as I am a private practice physiothe******.