Samsung sux!!!!

<p>I recently sent my S6 with warranty in for a screen repair .. only to be quoted R1400 to fix the back cover which is apparently scratched. When I said I didn't want the back cover fixed, I just need the screen replaced as it is under warranty, I was told it can't be done!! To me, this is like taking your car in for 2 new tyres and the repairshop quoting you for a sprayjob! And if you refuse to have the sprayjob done, they also then refuse to give you 2 new tyres!!</p> <p> </p> <p>I can have the back cover fixed with a different vendor for R150 (WHY Samsung charges R1400 I dont know!!!) .. but if I do that, the warranty to fix the screen becomes void. It took more than 8 weeks for me to get my phone back, in the same condition as when I originally sent it!! Technicians and sales staff keep promising to phone back with feedback and it just doesn't happen. Maggie at the Somerset Mall branch was so rude when I went to pick up my device that I nearly lost it in the shop! She didn't make eye contact at all, threw a piece of paper at me to "Sign there!" and took nearly 15 minutes scratching around in her drawer to find the phone. I will not support Samsung again! The whole experience was so disappointing :( Worst is, because of the warranty, I did not insure the phone for screen damage so now Im stuck with a useless phone that is only 3 months old. </p>