1 reviews | Active since Sept 2020
Samsung support very disappointing
I was so impressed by the service agent on the service call I made on Friday regarding a broken washing machine - she was able to assist me by accessing my phones camera. It was great. However, today, 3 business days later, I have still not been assisted. I don't understand why using Samsung's technician services is sensible, as I can arrange a same-day callout instead. I also noticed that the request was assigned to a technician at a service centre with a terrible rating on Google. I feel let down. My washing maching motor is still under warrantee but now that I need help, I can't get any. What is a warrantee worth then? I spoke to a service agent online via Samsung's live chat support feature. The only feedback on this matter from her was that "it takes 4 days for someone to call and make an appointment."
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM