Samsung support "sucks"

Bought a 21kg top loader washing machine from Makro Centurion. While still under warranty I requested assistance because it takes more than 24 hours to complete my washing where it should be no longer than 90 minutes. While in Centurion they replaced the pump, which was fully functional despite a single washer inside. I moved to the western cape and the problem was not resolved, the machine didn't drain after the wash cycle taking between 12 -14 hours later suddenly draining and going to the rinse cycle which does the same. I keep chatting with Samsung SA on their whatsapp platform but keep have to explain my problrm over and over again. I have provided photo's of the "error code", even videos.

They say theyvtried to contact me numerous times but there are no missed calls on my samsung phone! I explained to them our cell phone reception is very unstable but I can't understand because my friends and family in Centurion are able to contact me with no problems. 14 months later and my machine takes more than a day to wash a simple load of clothes