Samsung support staff member outstanding

I had a problem restoring data to my S24 Ultra. I did not have recovery codes so I called Samsung Support. I spoke to a lady named Anne. She listened carefully to my predicament and gave me an answer re the codes which I understood. She then made an amazing suggestion to transfer my data from my old phone via smart switch a wireless application. She explained exactly what to do and how to do it. It was a brilliant solution that she offered me. Wow what a pleasure to work with someone that actually finds a solution and does not say I'm sorry I am unable to assist. Anne has such a kind and patient nature. I am impressed Samsung. You have an employee that gives Samsung a good name. I wish there were more people with that kind of work ethic in this country, excellent service just does not exist. The capability of people in the various companies is absolutely shocking and non existent. Thank you Anne you are a star and your solution worked perfectly.