Samsung Support Shocking - Fails to take responsibility and fails to deliver to clientys

I reached out to Samsung Support due to my washing machine stopped working.They assessed online and indicated that they would need to refer the problem to a service centre who they have approved being Liptronics in Parow East in Capetown. Reference number for my several engagements with Samsung Support is ***. A repair that should have taken + - 7 days including parts being ordered has taken in excess of 30 days.I reached out to Samsung to intervene and resolve with their approved service centre with no success. There has been communication to me from Samsung Support and no support in resolving. Not only has the repair taken in excess of 30 days , I have received a washing machine that is now infested with ****roaches since being on the service centre premises. The service centre Liptronics as well as Samsung have failed to resolve the costs that I incurred for 3 to 4 weeks to get laundry services and now I am faced with fumigation costs of a minimum of R1500 to possibly R4000 to resolve the ****roaches. Samsung Support centre is not a support centre. It's a front not to take responsibility to resolving issues with service centres that Samsung approves and refers us the clients to. I am lost for words at the non delivery from Samsung .