SAMSUNG Support & Quality has Regressed

Absolutely POOR Service from a brand that i have used & preferred for over 20years, bought a Double door Samsung fridge, opened it & discovered there is a crack in the deep freezer side, took pics, than called Samsung to report it, also reported it with Hifi Corp who is just as useless. I had to call Samsung 4 times to ask when is someone going to contact me or come see the fridge, to date, 2 weeks later i have a fridge that has a crack that i cannot use, apparently the call center says someone is coming out to view it, yea right, 2 weeks later still no one calls & no support