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Ayesha A
1 reviews | Active since Jun 2014
28 Jan 2021, 12:58
Samsung support non existence
We bought a fancy smart TV 2 years ago. It stopped working completely. I have logged a call with Samsung support, they take 5 to 6 days to respond, and generally asking for more info, which I provide, then I wait again 5 to 6 days...so basically have had no real assistance yet. U would think that a company like Samsung would be more on the ball. I will have to replace the TV... Rest assured it will not be a Samsung.
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Ayesha A's updateReviewer Update
30 Jan 2021, 20:31Got a call from Samsung, was promised resolution and that someone will call me to collect the TV...... And of course nothing has happened. So just as before, they called, I provided all the details again and only to be ignored or no follow thr again..... They the worst, so no one from Samsung cares..... 2 year old TV and now we will need to buy a new TV.... At least it won't be a Samsung.
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Ayesha A's update30 Jan 2021, 20:31
Reviewer Update
Got a call from Samsung, was promised resolution and that someone will call me to collect the TV...... And of course nothing has happened. So just as before, they called, I provided all the details again and only to be ignored or no follow thr again..... They the worst, so no one from Samsung cares..... 2 year old TV and now we will need to buy a new TV.... At least it won't be a Samsung.