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Rakesh .
1 reviews | Active since Aug 2025
22 Aug 2025, 18:25
Samsung support failure
I emailed the Samsung support regarding my phone getting water damage they told me three times "kindly note that your email has been received and forwarded to the relevant department." It's took them three days aswell to send these i asked for a supervisor and gave them 24 hours to get one they not only failed to get me a supervisor they failed to even help me resolve the issues with my phone.
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Replies (3)
Samsung South Africa's replyOfficial
22 Aug 2025, 18:27Good day Rakesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply22 Aug 2025, 18:27
Official
Good day Rakesh
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
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Rakesh .'s updateReviewer Update
22 Aug 2025, 18:30Samsung Support Failure – Galaxy S21 Camera Issue Ignored
I emailed Samsung support regarding my Galaxy S21 camera failure after water damage. They told me three times they had “forwarded it to the relevant department,” but I received no response or resolution.
I asked for a supervisor and gave them 24 hours to respond. They failed to do so and offered no help to resolve the issue. I’ve tried WhatsApp, email, and direct messages—all with no meaningful support.
This is the worst support experience I’ve had with a major brand. I am extremely disappointed as if they would have atleast attempted to help me i wouldn't be having to replace my camera and possibly other parts of my phone.
I emailed Samsung support regarding my Galaxy S21 camera failure after water damage. They told me three times they had “forwarded it to the relevant department,” but I received no response or resolution.
I asked for a supervisor and gave them 24 hours to respond. They failed to do so and offered no help to resolve the issue. I’ve tried WhatsApp, email, and direct messages—all with no meaningful support.
This is the worst support experience I’ve had with a major brand. I am extremely disappointed as if they would have atleast attempted to help me i wouldn't be having to replace my camera and possibly other parts of my phone.
R.
Rakesh .'s update22 Aug 2025, 18:30
Reviewer Update
Samsung Support Failure – Galaxy S21 Camera Issue Ignored
I emailed Samsung support regarding my Galaxy S21 camera failure after water damage. They told me three times they had “forwarded it to the relevant department,” but I received no response or resolution.
I asked for a supervisor and gave them 24 hours to respond. They failed to do so and offered no help to resolve the issue. I’ve tried WhatsApp, email, and direct messages—all with no meaningful support.
This is the worst support experience I’ve had with a major brand. I am extremely disappointed as if they would have atleast attempted to help me i wouldn't be having to replace my camera and possibly other parts of my phone.
I emailed Samsung support regarding my Galaxy S21 camera failure after water damage. They told me three times they had “forwarded it to the relevant department,” but I received no response or resolution.
I asked for a supervisor and gave them 24 hours to respond. They failed to do so and offered no help to resolve the issue. I’ve tried WhatsApp, email, and direct messages—all with no meaningful support.
This is the worst support experience I’ve had with a major brand. I am extremely disappointed as if they would have atleast attempted to help me i wouldn't be having to replace my camera and possibly other parts of my phone.
R.
Rakesh .'s updateReviewer Update
22 Aug 2025, 18:35Thank you for your response, I expect a formal resolution or contact by the 24 of August.
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Rakesh .'s update22 Aug 2025, 18:35
Reviewer Update
Thank you for your response, I expect a formal resolution or contact by the 24 of August.