Samsung Support Century City Cape Town

<p>I took my Samsung S7 in for a screen replacement within warranty. I was told that it may take 3 to 10 days, depending on stock availability. During this time I never recieved one update of progress on the device. I tried phoning there support number numerous of times waiting 20 to 30 minutes for someone to answer, which never happend. Since I could not get hold of them after 14 days I went into the customer care centre and had to wait for an hour with a colection ticket just to find out if it is ready for collection, which it wasn't.</p> <p>They then told me that it would be ready in the next 2 days for they were recieving stock that same day. I went back after 3 days, yet again with no update from them.</p> <p>The screen replacement was then completed but I had to wait while they ran the diagnostics tests on the phone.</p> <p>After this unpleasant support experience my phone has now developed additional problems. The biometric scranner is not working. There is something loose in the inside. My Wi-Fi does not always connect automatically and a air bubble is starting to develop under the screen on the top left corner. I only discovered afterwards that the service order sheet which I signed belonged to some else, with all there contact details and home address information on it.</p> <p>I myself have been in the support business for over 10 years and this is by far the worst experience that I have ever encountered. I do not have a problem with the Samsung product itself, but ther support is a story for another day.</p>