Samsung Support Centre (Liptronics) terrible service

I contacted the Samsung Support Centre whom arranged for a service technician to assess my faulty dishwasher. 2 Days later I contacted Samsung again as I have received no confirmation of a scheduled appointment. I was informed that Liptronics is the appointed Samsung Support Centre in my area and was unable to provide any further details on when they will attend to my dishwasher. I then contacted Liptronics, but was stunned to learn that they do not abide by any prearranged schedule or appointment and that they will attend to my faulty appliance when it suits them. Apparently it is normal procedure to call you an hour in advance to schedule there next fix. After Liptronics failed to show up for our third “appointment” I went and bought a LG dishwasher. The service experience of the Samsung Support Centre is shocking. I find it easier to replace my Samsung products with other brands than to deal with such terrible after sales service.