JJ
Johann J
1 reviews | Active since May 2011
02 Feb 2022, 12:53
Samsung Sucks!!!!!!
This is the worst company I've ever dealt with!
From not returning calls, making promises and when an email reply is received, it appears to have been drafted by a Pupil in Grade 2.
What type of people work at Samsung that has no concern about Customer Service and just don't care.
Tried to make contact with the CEO of Samsung, but no one knows (pretending) how to make contact with him/her.
If this is the "Standard" that we as Consumers have to accept, well I'll definitely will be looking elsewhere when I replace my TV soon.
This experience was and still is like a Horror Story!
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
02 Feb 2022, 12:55Good day Johann ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply02 Feb 2022, 12:55
Official
Good day Johann ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
02 Feb 2022, 12:56Good day Johann,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply02 Feb 2022, 12:56
Official
Good day Johann,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
JJ
Johann J's updateReviewer Update
02 Feb 2022, 12:58NM at Samsung, your "copy and paste" response is as pathetic as your service!
JJ
Johann J's update02 Feb 2022, 12:58
Reviewer Update
NM at Samsung, your "copy and paste" response is as pathetic as your service!
JJ
Johann J's updateReviewer Update
02 Feb 2022, 13:08SS at Samsung, your "copy and paste" response is also as pathetic as your service!
JJ
Johann J's update02 Feb 2022, 13:08
Reviewer Update
SS at Samsung, your "copy and paste" response is also as pathetic as your service!
JJ
Johann J's updateReviewer Update
02 Feb 2022, 13:10Are you lot at Samsung Customer "Don't Care" not ashamed when you receive your salary at the end of the month?????????
JJ
Johann J's update02 Feb 2022, 13:10
Reviewer Update
Are you lot at Samsung Customer "Don't Care" not ashamed when you receive your salary at the end of the month?????????
JJ
Johann J's updateReviewer Update
02 Feb 2022, 13:38You are becoming more and more pathetic as this pathetic matter is dragging on, why another reference number, I've already been given two the past 24 hours, being - *** and ***. It appears that the one hand there does not know what the other hand is doing. This is the reason why I insist in speaking to your CEO!!!!!!
JJ
Johann J's update02 Feb 2022, 13:38
Reviewer Update
You are becoming more and more pathetic as this pathetic matter is dragging on, why another reference number, I've already been given two the past 24 hours, being - *** and ***. It appears that the one hand there does not know what the other hand is doing. This is the reason why I insist in speaking to your CEO!!!!!!