1 reviews | Active since Mar 2021
Samsung Sucks
Just found out that I can never buy a Samsung product again. My Galaxy A7 tab stopped working literally overnight. I mean the previous evening I was reading an e-book. Put it down, went to bed and the next morning it was dead. Tried switching it on, but no dice... Was not worried at it was 4 months old and "under guarantee"... little did I know that the guaranteed is a non-entity. They searched for about 4 weeks and apparently eventually found a teeny little scratch somewhere, so ...bye bye guarantee. Then they proceeded to charge me R 5,500.00 to fix a tablet I paid R 4,700 for. Although that is likely the servicing agent "Circle Seven Technologies"
Just so frustrating that people like this get away with things like these. I also do blame Incredible Connection because when they sold me this, they never mentioned what the servicing guys at IC said to me later - they battle very badly with Samsung on any guarantee claim. It seem they always find a way to slither out of it.
SO last Samsung product I'll ever buy. Just wanted to spread the word so other people do not also fall into their "sch****"
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Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
