Samsung sucks at customer service broken tv 2 months old waiting 2 months for replacement no communication

In August i bought a tv By early October it stopped working The retailer loggeda fault with Samsung and i heard from them 2 weeks later. A week after that a technician came out inspected it and said a.new one will he sent to me. It is now nearly End November so Im sitting with a broken tv for the same amount of time it worked. Samsung's customer service is non existent and when you speak to them they are non commital. Nobody calls you back nobody follows up All that happens is that you keep calling in again and again. My last resort is Im going to walk into their head office on William Nicol drive and find out what is going on as i have no concrete comms from these people. Samsung you suck big time.