PL
Pieter L
1 reviews | Active since Apr 2014
04 Jun 2021, 10:30
Samsung Sucks
I bought a Samsung gas oven on line. Paid R 18 000 for it. It delivered the next day which was great. We are busy with renovations and I left it in its packaging for protection. When I opened it, it was severely damaged. Now I am struggling with Samsung Customer care for replacement. They say it will take at least 14 WORKING days for a replacement. Four times promised to be called back but this did not happen. AVOID SAMSUNG ZA ESTORE!
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Samsung South Africa's replyOfficial
04 Jun 2021, 10:32Good morning Pieter
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply04 Jun 2021, 10:32
Official
Good morning Pieter
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM