Samsung Sucks

I have had a tertible experience with the Samsung brand shop in Rosebank. I bought a vacuum cleaner which did not last a month ( in terms of usage). They gave me The runaround when I was returning it, asking me to take it back to their repair centre. They even wanted me to fetch it from there and bring it back to the shop. This cost me at least 2 trips each to the shop and the repair centre. Finally they agreed to refund me. I had left my banking details with them a long time ago, but still someone called me on Monday last week for my banking detail. A week later, still no refund. No after sales customer care, if you ask me. I want my refund soonest so I never have to set foot there or have to pay for costs of calling them ever again. The ineffective manager’s name is Pamela who does not seem to know the cost of money and time!