RS
Renate S

1 reviews | Active since Jun 2018

20 Jun 2018, 14:56

Samsung sucks

Worst service I have ever received. My gear fit went in for repairs still under warranty, your repair centre took 3 weeks to figure out and replace the motherboard was faulty. Get my watch back go for a run and water spilled on it as it has done plenty times before the repair and now it is broken again . Water damage which means YOUR repair centre did not seal it properly Now I get told sorry not Samsungs problem just send it for repairs again. But now I have to take it to the same repair centre that *****ed up ...... this is 2nd time under warranty now. You've already had a bite of this apple and it is still a problem

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2018, 15:58
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team