SAMSUNG SUCKS!

I handed in my laptop to be repaired under warranty for a faulty keyboard, and because it wouldn't charge (a clear indication of Samsung products quality). After being told it would take 2wks to be fixed , I received no notification until two and a half weeks later when I had to call to be told it would be another week while they waited on parts. Thanks for letting me know. When I collected, I was simply handed my device, nothing said and was half way out the door before realising I needed a new charger. No-one bothered to tell me. Going back in, I was told this would be another week even though they could have established this on day 1 and ordered one. A week later and new charger in hand, I plug my laptop in only to find that the keyboard is still faulty. After chatting to a manager who then dodged my calls for a day, I was handed off to a technie who promised to fix it that weekend while I waited in store. Come Saturday, he had left early and no-one knew about my query. After speaking to another techie, he told me the original capturing of my problem was wrong and another week to repair, including wiping away my software. Now, they have broken my DVD drive and wont respond to me