1 reviews | Active since Aug 2020
Samsung Sucker
So after upgrading to my Samsung ultra s23 ultra instore at Telkom Mobile in Cape Gate, i was promise to register on Samasung Members and then qualify for a free tablet. i have register and now i am declined the upgrade due to an POP missing. I have explained to the Samsung Promotional Dep that this was an instore upgrade, the guy loaded everything on the system (i am not a new customer) and all i need to do was register as an Samsung Member. I did not receive any emails or paperwork regarding my upgrade, just an checklist that i have submitted. samsung requested i need to go back to the store for the POP details, the store does not have an direct line and Telkom customer service can just email the store and hope someone will respond. i am living 150km away from the store. Surely here is a better way in handling this matter.
Morne ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM