NB
NASRIN B
1 reviews | Active since Jul 2020
01 Sept 2024, 06:02
Samsung substandard screen replacement
I had my screen replaced under warranty on my fold 3. 6 month later the crease reappeared. Samsung umhlanga service centre cannot assist as the screens are supp**** to them. Samsung customer service says that I should have been told how long the replacement will last. The cost of replacement for second time at my cost! I have questioned the quality of the product with no response. No senior person has provided any feedback. This is outrageous. Samsung products are sub standard!
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Replies (1)Samsung South Africa's replyOfficial
02 Sept 2024, 08:04Good day Nasrin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Sept 2024, 08:04
Official
Good day Nasrin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
