Samsung STUMPED

I'm a 65 year old pensioner and I have STUMPED SAMSUNG. I have been trying to download pictures from Google Photo on my cellphone to my Laptop. NOT onto ONEDRIVE or CLOUD, BUT onto my laptop.FOURTEEN DAYS ago, I spoke with an agent from Samsung Chat Support. Reference number ***. I have screen shots of the conversation. They promised to get back to me. I went into the Samsung store at Table Bay Mall on Sunday 30 April 2023 and spoke to Brandon. He could not help me and referred me to the Technical expert, Margo. I called Margo on Tuesday 02 May 2023 ***) PLUS I EMAILED her on the SAME DAY. (***) Margo never had the decency to respond to my emails. I called her AGAIN on Thursday 04 May 2023 AND AGAIN on Friday 05 May 2023. I spoke to Sylvia. She was going to get Margo to call me. It is now Monday 08 May 2023, 10.35am and STILL NOTHING FROM SAMSUNG. DEFINITELY LOOKS LIKE I'VE STUMPED SAMSUNG. Shocking LACK OF SERVICE from South Africa's BIGGEST cellphone manufacturer.