JS
Jaco S
1 reviews | Active since Jan 2013
20 Jul 2023, 09:10
Samsung Store Tygervalley / Audiovision POOR Service!
I bought a TV from Samsung by Audiovision on the 11th - STILL WAITING - zero telephone number to enquire, emails go unanswered. POOR service, do NOT use Samsungstore Tygervalley - they have very poor service levels. I'm just told stock will arrive but with no ETA?!! But you already paid them money. What is going on?
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Replies (2)
Samsung South Africa's replyOfficial
20 Jul 2023, 09:13Good day Jaco
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply20 Jul 2023, 09:13
Official
Good day Jaco
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
JS
Jaco S's updateReviewer Update
24 Jul 2023, 12:16I am still waiting to have feedback from Samsung South Africa.
JS
Jaco S's update24 Jul 2023, 12:16
Reviewer Update
I am still waiting to have feedback from Samsung South Africa.