rR
rob R

1 reviews | Active since Mar 2017

16 Mar 2017, 16:28

Samsung Store - Mall of the South

<p>I purchased a 55" TV from Samsung mall of the South on Saturday after the sales rep checked and confirmed he has stock of the unit. Once paid he informed me there was actually no stock and that the TV would be delivered on Tuesday 14th March. Tuesday came and went and I had to call the store to find out why the TV had not been delivered. They assured me the TV would be delivered on Wednesday which came and went and I again had to call numerous occasions to which they told me the TV would be delivered on Thursday. Thursday came and went and after me trying more than 10 times to phone the store with no answer and finally getting through I still have no idea if and when I will get the TV. The service has been poor to say the least and all I can say is if I do ever actually receive the TV I have spent R15,000.00 on hopefully the picture quality will be better than your stores service??</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Mar 2017, 17:08
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards, specialist

Samsung Team.