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Evan Du Toit Roux
1 reviews | Active since Jan 2017
11 Dec 2018, 12:50
SAMSUNG STORE LYING ABOUT SCREEN REPAIR
I have paid for the replacement of my galaxy S8 screen last week Tuesday at the SAMSUNG store the Grove in Pretoria east. They notified me that they don't have the screen in stock but they will have it and they will replace the screen by latest today since I am going on holiday tomorrow and I have to have the screen repaired.
Yesterday i phoned the store to confirm if the screen will arrive, and the store confirmed yet again that I will have my phone repaired before I go on Holiday.
Today I phoned to have the screen replaced and the sore said that the screen will not be available until Friday.
This is totally unacceptable. I must have my screen repaired today or tomorrow.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
11 Dec 2018, 12:53Good day Evan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply11 Dec 2018, 12:53
Official
Good day Evan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
11 Dec 2018, 12:53Good day Evan,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's reply11 Dec 2018, 12:53
Official
Good day Evan,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's replyOfficial
11 Dec 2018, 12:55Good day Evan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply11 Dec 2018, 12:55
Official
Good day Evan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
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Evan Du Toit Roux's updateReviewer Update
11 Dec 2018, 13:00Thank you very much.
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Evan Du Toit Roux's update11 Dec 2018, 13:00
Reviewer Update
Thank you very much.
EDTR
Evan Du Toit Roux's updateReviewer Update
12 Dec 2018, 08:19My screen has been replaced. The manager of the store contacted me personally. He arranged for a driver to go and fetch the required parts for the repair. The repair was yesterday. The repair was done professionally. The manager of the store (Micheal) really went beyond the call of duty, even though it really wasn't his problem. Again I am pleasantly surprised with SAMSUNG's service! Well done!
EDTR
Evan Du Toit Roux's update12 Dec 2018, 08:19
Reviewer Update
My screen has been replaced. The manager of the store contacted me personally. He arranged for a driver to go and fetch the required parts for the repair. The repair was yesterday. The repair was done professionally. The manager of the store (Micheal) really went beyond the call of duty, even though it really wasn't his problem. Again I am pleasantly surprised with SAMSUNG's service! Well done!