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mkhizelondeka M

1 reviews | Active since May 2016

01 May 2017, 23:00

SAMSUNG STORE *** SERVICE

<p>Earlier today I was at Samsung in WaterFront Cape Town, the technician doesn't like his job and doesn't value the customers.<br /> <br /> <br /> I had a problem with my e-mail application on my S5 and i needed assistance for it to be active. He told me I need to bring proof of purchase for him to assist me, and refused to even check my problem. So I called Vodacom for the proof of payment and they sent ot via e-mail , he refused to to accept it still. He carried on with his business as if I was waisting his time. <br /> <br /> <br /> I.love my Samsung S5 , but i'll rather move to another brand because of the poor service i received. My phone is still under warranty.<br /> <br /> <br /> This guy needs to go for customer service training at a training company called Rams Training because they very good at it. His service was totally unacceptable and it ruined a good holiday i was having in Cape Town</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 May 2017, 19:01
Official

Dear Londie,

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA