1 reviews | Active since May 2016
SAMSUNG STORE *** SERVICE
<p>Earlier today I was at Samsung in WaterFront Cape Town, the technician doesn't like his job and doesn't value the customers.<br /> <br /> <br /> I had a problem with my e-mail application on my S5 and i needed assistance for it to be active. He told me I need to bring proof of purchase for him to assist me, and refused to even check my problem. So I called Vodacom for the proof of payment and they sent ot via e-mail , he refused to to accept it still. He carried on with his business as if I was waisting his time. <br /> <br /> <br /> I.love my Samsung S5 , but i'll rather move to another brand because of the poor service i received. My phone is still under warranty.<br /> <br /> <br /> This guy needs to go for customer service training at a training company called Rams Training because they very good at it. His service was totally unacceptable and it ruined a good holiday i was having in Cape Town</p>
Dear Londie,
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Londie,
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
