1 reviews | Active since Aug 2017
Samsung stoped working
<p>my Samsung Galaxy S6 started giving me problems about 2 months ago where the music player, and the Bible would just automatically puase for no reason !!! this morning my phone worked fine, then as i started working at 8am the entire device is off- and me being in sales now have no way of commmunicating with my clients and i am losing sales because of this!!!!! </p> <p> </p> <p>i paid almost R16000 for this device, futhermore the mobile shops around me refuse to fix it as it is a "sealled device" in order for me now to get it fixed, it will take 2 weeks!! i have always had very strong brand loyalty to Samsung, now it seems like all their devices stops working after a short period of time, in order for consumers to replace these devices.</p> <p> </p> <p>the exact same thing happened to my washing machine, exactly when my warrenty expired my washing machine also needed to be replaced as it suddenly "stopped working"</p>
Dear Bonita,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Bonita,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
