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Bonita B

1 reviews | Active since Aug 2017

14 Aug 2017, 11:26

Samsung stoped working

<p>my Samsung Galaxy S6 started giving me problems about 2 months ago where the music player, and the Bible would just automatically puase for no reason !!! this morning my phone worked fine, then as i started working at 8am the entire device is off- and me being in sales now have no way of commmunicating with my clients and i am losing sales because of this!!!!! </p> <p> </p> <p>i paid almost R16000 for this device, futhermore the mobile shops around me refuse to fix it as it is a "sealled device" in order for me now to get it fixed, it will take 2 weeks!! i have always had very strong brand loyalty to Samsung, now it seems like all their devices stops working after a short period of time, in order for consumers to replace these devices.</p> <p> </p> <p>the exact same thing happened to my washing machine, exactly when my warrenty expired my washing machine also needed to be replaced as it suddenly "stopped working"</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Aug 2017, 16:54
Official

Dear Bonita,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

BB
Bonita B's update07 Sept 2017, 15:57
Reviewer Update
with regards to my complaint!!! the phone is still not functioning properly !!! the best you can do for me is : i have to drive to one of the busiest shopping malls in Gauteng... stand in the que at either THE GROVE or MENLYN that means, i either have to go on a weekend (WHICH IS CRAZY BUSY!!) or take off from work... Drive on my Petrol and toll Gate expenses to get it fixed??? i have already updated my software which was over 1GB in Data and still no improvement