Samsung still the worst and lie!

I lodged a complaint for not receiving my promotional items from samsung, they don't help you at all! after 2 weeks struggle, Bjorn assisted me with a conference call to Tholagele Sapheptea - who promised i will receive a confirmation email the same day that it has been sorted, she continued to promise this! when i checked the claim status now - still shows unable to verify... its almost longer than a month now to ask for my items which i upgraded on, why do you advertise it if you are not able to give it? They rep**** the below on helo peter but do not help

Samsung South Africa’s reply 06 Nov 2024 at 14:52 Good day Franco, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns, and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA ^KK

Why make empty promises - waste my time on a conference call and then just to find it has not been sorted! how is this fair?