MV
Michael V
1 reviews | Active since Mar 2021
19 Oct 2021, 15:22
Samsung still sucks....
So just an update on my post of 14 October regarding my tablet. Samsung seems to be so vindictive that after I posted my review they now seem to be out to for some payback. They are now charging me R 380.00 to send my tablet back to Incredible Connection, even after refusing to fix it - and this is in the same city !!!!
How small minded and malicious can a company be..? It just boggles the mind...
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Samsung South Africa's replyOfficial
19 Oct 2021, 15:24 Good day Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply19 Oct 2021, 15:24
Official
Good day Michael,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS