MS
Martin S
1 reviews | Active since Jun 2019
17 Jan 2022, 08:45
Samsung still failing delivery after a year
Been waiting close to a year for a set of Samsung buds that was part of a promotion when I bought my Samsung S21+
Haven't had any contact from Samsung in months regarding the issue. It's as if its just being swept under the rug.
Advertising something and not delivering is considered *****.
Terribly disappointed in the customer service
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Replies (1)
Samsung South Africa's replyOfficial
17 Jan 2022, 08:57Good morning Martin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Jan 2022, 08:57
Official
Good morning Martin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM