Samsung still disgusts me

I recently wrote a review of how it took Samsung 4 months to respond to me. Essentially after writing on Hellopeter I got an immediate response, in fact the next day. Samsung then admitted that they "lost" my watch. Furthermore they asked me to get an affidavit to say that the watch was ******. I argued that it was not for me to do this since I did not know it was ******. It was in their care, when it went missing. I went to report it ****** and even the police agreed with me that Samsung should have reported it lost and not me. But hey its Samsung policy apparently and lets stick to policy whether it makes sense or not? Lets annoy and frustrate and waste the clients time even more. Its been more than6 working days that I have sent them the affadavit asking for the next steps. I have yet again not had a response to the two emails I have sent to Samsung. I can conclude that they respond when "outed" on social media, but essentially they lack client orientation and care and consistently shift the blame. Its Unitronics not them...yet I have a Samsung branded note to say I handed my phone it at their store? I have no faith nor have a clue on how my situation will get resolved since they hold all the cards. I can only imagine that I will have another 4 month wait on a response from them, Waiting for things to shift???